Get in Touch With Us

Got a question about something you've read, spotted an error, or want to flag a concern about a casino not on GAMSTOP that we've covered? This page explains the best way to reach the team behind betterhumans.co.uk and what you can expect once you do.

How to Get in Touch

Email is the most reliable way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to do the work for us.

To help us respond faster, tell us upfront what your message concerns. A short subject line such as "correction", "casino query" or "feedback" means we can route it to the right person straight away rather than working it out from the body of the email.

What We Can Help With

We cover a broad range of topics relating to online casinos not on GamStop, and readers get in touch for all sorts of reasons. Common enquiries include:

• Questions about a specific casino — if you want more detail on how a welcome bonus, wagering requirement or withdrawal limit works at one of the sites we've reviewed, such as those listed on our best non GamStop casinos page, ask and we'll do our best to clarify.
• Corrections — casino offers, terms and licensing details change regularly. If something looks out of date, tell us the page and the detail in question so we can check it.
• Payment and withdrawal queries — questions about deposit methods, processing times, KYC checks or currency conversion for GBP accounts are all things we regularly research and can point you towards.
• Feedback on our content — if a review, guide or comparison helped or fell short, we want to know. Reader feedback genuinely shapes what we cover next.
• Concerns about gambling harm — if you or someone you know is struggling with gambling, please say so in your message. We'll point you towards GamCare or other appropriate support, though we are not a support service ourselves.

What Happens After You Send a Message

Every email is read by a real person, not a script. We aim to respond within two working days, though this can take a little longer during busier periods. If your query needs further research — for example, checking a casino's current bonus terms or licensing status — we'll say so rather than guess.

We won't ask for sensitive account details, passwords or deposit information by email. If a query relates to a specific casino account, dispute or withdrawal, you should raise that directly with the casino's own customer support first, since we are an independent review site and cannot intervene in individual account matters.

Before You Write to Us

A few checks can save time on both sides:

• If your question is about a specific offer, check the terms on the casino's own site first, since bonus percentages, spins and cashout limits can change without notice.
• If you're based in Great Britain and unsure why a non GamStop casino operates under an overseas licence rather than a UK Gambling Commission one, our guides explain the distinction — mention this in your email and we can point you to the right section.
• If you're self-excluded through GAMSTOP, please read our guidance on what that means for casinos outside the scheme before getting in touch with account-specific questions.

Our Approach to Accuracy

We take factual accuracy seriously, particularly around licensing claims, payment availability and bonus terms, all of which can shift over time. If you believe something we've published is wrong, misleading, or no longer current, tell us exactly where you saw it and what needs checking. We review every correction request and update content where the evidence supports it.

Thank you for taking the time to read this far. We're glad to hear from readers, whatever the reason for getting in touch.